TL;DR
- SleekFlow is best for Shopify sales, marketing and support in one inbox, with native Shopify sync, cart recovery and AI agents on Pro at US$109 per month, billed yearly.
- Zoko is best for WhatsApp-native selling, with catalog checkout inside WhatsApp and plans from US$49.99 per month.
- Wati is best for COD confirmation flows, with Shopify triggers and plans from US$59 per month.
- Gorgias is best for ticket-based support teams, with WhatsApp chats handled as tickets and plans from US$10 per month.
- Chatbase is best for AI order support, with order tracking and exchange drafts in chat and plans from US$32 per month, billed yearly.
SleekFlow is the best WhatsApp chatbot platform for Shopify stores that run sales, marketing and support from one inbox, and Zoko suits WhatsApp-native selling. Wati, Gorgias and Chatbase complete the five. We compared native integration, automation, support workflows and current pricing.
Baymard Institute puts average online cart abandonment at 70.22% across 50 studies, so recovery messages on WhatsApp carry real revenue. Shopify stores should pick the tool by how deeply it reads store data.
| Platform | G2 rating | Entry plan | Strongest at | Best for |
| SleekFlow | 4.6 (205) | Pro, $109 per month, billed yearly | Shared inbox with AI agents | Sales, marketing and support in one inbox |
| Zoko | 4.5 (5) | $49.99 per month, billed monthly | Cart recovery and catalog checkout | WhatsApp-native selling |
| Wati | 4.6 (517) | $59 per month, billed yearly | COD verification | COD confirmation flows |
| Gorgias | 4.6 (582) | $10 per month, billed monthly | Ticket workflows | Ticket-based support teams |
| Chatbase | 4.8 (42) | $32 per month, billed yearly | Order actions by AI | AI order support |
What native Shopify integration actually covers
A native Shopify integration syncs orders, customers and products into the chat, then triggers messages from store events. Weak tools only add a chat button, while strong tools read order status and cart data.
Check three things before you install. The app should recover abandoned checkouts, send order updates and show the order inside the inbox. Meta also requires opt-in: its developer documentation states that businesses must obtain opt-in before sending proactive messages.
The 5 Best Whatsapp Chatbot Platforms For Shopify Stores
1. SleekFlow – Best for sales, marketing and support in one inbox
SleekFlow’s native Shopify integration syncs customers, orders, products and abandoned carts, with ready-made templates for cart recovery and order updates. Agents share products from the Inbox and send Shopify checkout links or Stripe payment links, so sales close inside the chat. Broadcasts cover marketing, and AI agents handle sales and support questions alongside the team.
Pro is the plan to compare for Shopify. At US$109 per month, billed yearly, it bundles the Shopify integration with AI agents, broadcasts, 10 seats and 500 monthly active contacts. Plans and pricing vary by country. Every new workspace starts with a 7-day Pro trial and no card on file.
Singapore furniture retailer Loft Home cut its daily manual operational time by 40% with SleekFlow’s Shopify integration and automation, according to its customer story. SleekFlow’s Trust Center covers its SOC 2 Type II attestation and its ISO/IEC 27001 and ISO/IEC 42001 certifications.
On G2, 205 reviewers give SleekFlow 4.6 out of 5. Trustpilot lists 4.5 from 55 reviews. A Malaysian customer’s five-star review there calls its features complete and easy to use.
Where It Excels
- Shopify sync, cart recovery and broadcasts on one plan
- AI agents and human agents in a shared inbox
- Product sharing plus Shopify checkout and Stripe payment links in chat
Where It Falls Short
- Essential at US$49 (billed yearly) excludes Shopify sync, so the integration begins on Pro
- Hosting a WhatsApp number costs US$15 a month
Who Should Consider It: stores that want sales, marketing and support with AI agents in one WhatsApp inbox.
2. Zoko – Best for WhatsApp-native selling
Zoko is a WhatsApp commerce platform with a native Shopify app launched in December 2020. G2 rates Zoko 4.5 out of 5 from 5 reviews.
Shoppers can browse the Shopify catalog and check out without leaving WhatsApp. Automated flows cover abandoned carts, order updates and post-purchase messages, and paid AI bots handle sales questions, order tracking and FAQs.
Starter costs US$49.99 per month and Plus costs US$79.99, with 5,000 conversations at zero markup. Elite costs US$139.99. A 7-day trial is available.
Where It Excels
- Catalog checkout inside the chat
- Flows for carts, order updates and post-purchase messages
- Shared inbox for multiple agents on one number
Where It Falls Short
- Starter adds a US$0.015 markup on conversations
- AI bots are paid add-ons from US$24.99 per month
Who Should Consider It: stores that sell directly inside WhatsApp.
3. Wati – Best for COD confirmation flows
Wati is a WhatsApp team inbox with a native Shopify app launched in September 2020. G2 rates Wati 4.6 from 517 reviews.
Shopify triggers cover abandoned-cart campaigns, order updates and COD verification. A unified customer profile combines orders, browsing and chat. Its Astra AI agents answer first and route harder questions to the team in a shared inbox.
Growth costs US$59 per month billed annually for three users. Pro costs US$119 for five users. Wati lists SOC 2 Type II and ISO 27001.
Where It Excels
- COD verification and opt-in pop-ups
- HubSpot integration on Pro
- AI agents that pass harder questions to staff
Where It Falls Short
- Astra AI agents cost extra, from the Pro plan
- Growth allows three users with no add-ons
Who Should Consider It: COD-heavy stores that confirm orders on WhatsApp.
4. Gorgias – Best for ticket-based support teams
Gorgias is an e-commerce help desk with WhatsApp support. G2 rates it 4.6 out of 5 from 582 reviews.
WhatsApp messages become tickets. When a number matches a Shopify profile, Gorgias links the person to their data automatically. Macros and Rules answer inbound messages and apply tags.
Pricing follows ticket volume. Starter costs US$10 per month for 50 tickets, and Basic costs US$60 for 300. Its AI Agent is charged only when it resolves a conversation.
Where It Excels
- Macros and Rules for repeat questions
- Automatic link between phone number and Shopify profile
- Pricing by tickets, not seats
Where It Falls Short
- Starter covers only 50 tickets a month
- WhatsApp fees are not itemised on the pricing page
Who Should Consider It: support teams that work from tickets.
5. Chatbase – Best for AI order support
Chatbase builds AI agents for chat, WhatsApp, email and Slack. Its Shopify app is the newest of the five, and G2 rates Chatbase 4.8 out of 5 from 42 reviews.
The app stays in sync with the Shopify catalog, tracks and creates orders from chat, and drafts exchanges for a person to approve. A human agent can take over any conversation in the Helpdesk. Meta bills WhatsApp messages directly, through a payment method in the store’s Meta billing settings.
Hobby costs US$32 per month on yearly billing for 700 credits and two members. Basic costs US$120 for 4,000 credits.
Where It Excels
- Order actions run inside the AI agent
- Tickets for AI and human agents
- SOC 2 Type II and GDPR credentials
Where It Falls Short
- The WhatsApp number serves the AI agent only
- Credit-based pricing needs monitoring
Who Should Consider It: stores that want AI to handle order questions.
Support Workflows And Automation Side By Side
Support workflows differ more than automation does. Zoko, Wati and SleekFlow keep chats in a shared inbox, while Gorgias turns each chat into a ticket.
Automation depth separates the leaders. SleekFlow, Zoko and Wati trigger messages from Shopify events. Chatbase acts on orders when a customer asks, and Gorgias applies Rules to inbound messages.
Handover also differs by tool. SleekFlow passes a full conversation summary from AI to staff, Wati routes harder questions to its shared inbox, and Chatbase lets a human agent take over any conversation. Gorgias routes each chat into its ticket queue, so the agent sees the order beside the message.
Which Store Fits Which Platform
Store size and order channel decide the fit. A table keeps the match simple.
| Store profile | Fits | Why |
| Sells directly in chat | Zoko | Catalog checkout inside WhatsApp |
| One team covering sales, marketing and support | SleekFlow | Shopify sync, broadcasts and AI agents on Pro |
| High COD share | Wati | COD verification triggers |
| Ticket-driven support desk | Gorgias | Tickets, Macros and Rules |
| Heavy order-status questions | Chatbase | AI actions on orders |
Monthly Cost For A Typical Store
Take a store with three agents that sends 2,000 order updates and 500 cart-recovery messages a month. Meta bills each delivered template by category and by the customer’s country, so the order updates are charged at the utility rate and the cart messages at the higher marketing rate. Service replies are free up to 1,000 per number each month. Check Meta’s rate card for the countries you sell to. Some platforms pass Meta’s fees through at cost and others bill messages at their own rates, so ask for the message rates before you compare.
Platform fees then depend on what each tool counts:
Zoko: Plus costs US$79.99 per month for 5 agents and 5,000 conversations with no Zoko markup. Starter costs US$49.99 but adds US$0.015 per conversation.
Wati: Growth costs US$59 per month, billed yearly, and covers three users with no option to add more.
Gorgias: Basic costs US$60 per month for 300 tickets, and every WhatsApp chat becomes a ticket. Busier stores move to Pro at US$360 for 2,000 tickets.
Chatbase: Hobby costs US$32 per month, billed yearly, for 700 message credits, and AI replies use those credits.
SleekFlow: Pro costs US$109 per month, billed yearly, for 10 seats and 500 monthly active contacts, plus US$15 per WhatsApp number. Customers you message through automations count as active contacts, while contacts who only receive a broadcast don’t. Plans and pricing vary by country.
Our Verdict
SleekFlow is the best for Shopify stores that run sales, marketing and support from one inbox, and Zoko suits WhatsApp-native selling. Wati suits COD flows, Gorgias suits ticket teams and Chatbase suits AI order support.
Match the tool to your bottleneck. Stores that need AI agents and a shared inbox fit SleekFlow, while stores that sell in chat should start with Zoko. Trial two options for a week and check the Meta fees.
Common Questions Answered
Can SleekFlow’s AI agent answer questions about Shopify products?
Yes. SleekFlow’s AI agent connects to the Shopify product catalog to answer product questions, and human agents see each customer’s Shopify order history in the inbox. Both come with Pro at US$109 per month, billed yearly. Plans and pricing vary by country.
Can a WhatsApp chatbot track Shopify orders?
Yes, when it can read order data. Chatbase’s AI agent tracks orders from the chat, Zoko’s paid AI bots answer order-tracking questions, and SleekFlow shows each customer’s order history to the human agent in the inbox.
Can customers buy without leaving WhatsApp?
Yes. Zoko lets shoppers check out from the Shopify catalog inside WhatsApp, SleekFlow agents can send a Shopify checkout link or a Stripe payment link in the chat, and Chatbase can create orders from a conversation.
Can a WhatsApp chatbot confirm cash-on-delivery orders?
Yes. Wati’s Shopify app sends a COD verification message so the customer can confirm the order on WhatsApp before the store ships it. This suits stores where many orders are paid on delivery.
Do you still need a help desk alongside a WhatsApp chatbot?
It depends on how your team works. Gorgias turns each WhatsApp chat into a ticket next to the store’s other support channels, which suits teams that already run a help desk. SleekFlow, Zoko and Wati keep each chat as a conversation in a shared inbox, which suits teams that sell and support in the same thread.